Terms and Conditions

Bharat1Links Security Policy Overview

Policy Review and Update Frequency:

1. Security policies are reviewed regularly.
2. Annual reviews are conducted by the Information Technology department.

Policy Details:

1. Access Privileges: Defined and detailed in the security policies.
2. Information Collection: Policies include guidelines for information collection.
3. Accountability: Established accountability measures are in place.
4. Other Security Matters: Various security aspects are covered comprehensively.

System Security Compliance:

1. Policies and standards are consistent with system security requirements.
2. Compliance with contractual, legal, and service-level agreements is ensured.

Access Control:

1. Access to user information is restricted to a selected group of authorized individuals within Bharat1Links.
2. A detailed policy document on access, scripting, updates, and remote access is available for review by qualified personnel within the organization.

Public Access Restrictions:

1. The complete policy document is not available for public review.
2. Bharat1Links operates secure, password-protected data networks that are not publicly accessible.

Data Transmission Security:

1. Information transmission is secured through the Secure Sockets Layer (SSL) protocol.
2. SSL is an Internet security standard that uses data encryption and Web server authentication.
3. Encryption strength is dependent on the length of the encryption key; longer keys provide more effective encryption.
4. Data transmission between users and Bharat1Links servers is conducted using industry-standard encryption strength via the SSL protocol.

This policy ensures that Bharat1Links maintains robust security measures to protect user information and comply with relevant agreements and standards.

Bharat1Links Availability and Security Overview

Network Availability:

1. Operational Hours: The network is available 24 hours a day, 7 days a week.
2. Maintenance and Backup: Sufficient time is allocated for file maintenance and backup without affecting overall availability.

Disaster Recovery:

1. Alternative Service Sites: In case of a disaster or prolonged service interruption, alternative service sites are arranged to ensure full business resumption within 24 hours.

Security Policy Review and Updates:

1. Quarterly Reviews: Policies are reviewed and updated at quarterly management meetings.
2. Annual Reviews: An additional annual review is conducted by the Information Technology department.
3. Access Privileges: Defined access privileges, including a prohibition on shared IDs, with each support person using a unique ID.
4. Information Collection and Accountability: Policies include guidelines for information collection and established accountability measures.
5. Policy Document: A detailed policy document regarding access, scripting, updates, and remote access is available for qualified personnel review but is not released to the public.

System Security Compliance:

1. Consistency: Policies and standards are consistent with system security requirements defined in contractual, legal, and service-level agreements.

Client Communication and Support:

1. Client Hotline: A client hotline is available for clients to report comments, complaints, or concerns regarding site security and system availability.

Notification of Changes:

1. Advance Notice: Clients are informed via email 7 days in advance of any changes affecting security or system availability.
2. Webpage Updates: Highlights of changes are posted on the webpage summarizing availability and security policies.

Bharat1Links ensures continuous network availability, robust disaster recovery plans, and stringent security policies reviewed regularly. Client support and communication are prioritized, with proactive notifications of changes affecting system security and availability.

Bharat1Links Process Integrity Overview

Request for Proposals (RFP) Review:

1. Review Process: All RFPs published on the Bharat1Links website undergo a thorough review to ensure clients receive comprehensive information needed for quote composition.
2. Support for OEM Manufacturers: Bharat1Links trained personnel work closely with OEM manufacturers new to outsourcing, addressing their concerns and providing support.

Order Fulfilment Policy:

1. Timely Delivery: Servers are delivered within the time frame agreed upon during the phone conversation once a client-approved order or payment is received.
2. Notification of Delays: Clients will be notified via email or phone within 4 hours if an order cannot be fulfilled as specified. Clients will have the option to cancel the order without any further obligation.
3. Billing: Clients are not billed until the server is provisioned.

Payment and Cancellation:

1. Electronic Funds Transfer: Fees and costs are required to be paid via electronic funds transfer at the end of the transaction.
2. Deposits for New Customers: A deposit may be required for new customers.
3. Cancellation of Monthly Service: To cancel a monthly service fee, clients should email or submit a ticket to the Sales & Support department, including server IP details at the time of server delivery.

Consumer Dispute Resolution:

1. Contact Account Manager: Clients should contact their concerned Account Manager or the Sales Team at support@bharat1links.com with all necessary information for dispute resolution.
2. Follow-up and Response: For follow-ups or responses to questions or complaints regarding transactions, clients can write to support@bharat1links.com

Bharat1Links ensures process integrity through detailed RFP reviews, timely server delivery, transparent billing practices, and robust support for new OEM manufacturers. Clients are provided with clear communication channels for order fulfilment, payment, cancellation, and dispute resolution, ensuring a seamless and trustworthy transaction experience.

Bharat1Links Confidentiality Overview

Commitment to Confidentiality:

1. Protection of Personal Information: Bharat1Links is committed to maintaining the complete confidentiality of all personal information and data shared by clients.
2. Purpose Limitation: Any information provided by clients will be used solely for the purposes of generating a price quote and processing subsequent orders.

Bharat1Links ensures the strict confidentiality of client information, using it exclusively for relevant business transactions and safeguarding it against any other use.

Bharat1Links Policy on Information Related to Changes

Communication of Security Changes:

1. Advance Notification: Any changes affecting the security of the Bharat1Links website that impact site users will be communicated proactively.
2. Webpage Updates: Highlights of such changes will be posted on the webpage summarizing our security policies and significant controls.

Bharat1Links commits to keeping site users informed about any security changes by updating the relevant webpage with highlights of the changes, ensuring transparency and continuous awareness.